Author: Jan Dembowski (page 38 of 96)

My Internet and TV viewing works well but for some reason the guide data is not being loaded onto the set top boxes. While I am waiting for the (hopefully) Monday morning fix to my TV guide data, here is what you get with FIOS.

1. A weather sealed FIOS box that performs the hand off from fiber to copper telephone line and cable TV. This was mounted on the outside of the house.

2. A battery backed UPS unit. This is solely for the Verizon FIOS box and it’s to maintain the phone line in the event of a power outage. The POTS lines are on a separate power circuit so when the town goes dark the phone lines still work. Since the fiber connection does not have electricity this is necessary so that the phones are always on.

3. A very cool cable modem with built in 802.11b/g wi-fi and 5 Ethernet ports (1 WAN and 4 internal LAN). This plugs into the cable line and provides a very complete turn-key solution.  I turned off the wi-fi since I already have a wireless network and don’t feel like redesigning my setup.  But for the non-technically savvy customers this is a good fire-and-forget solution.

4. And of course all the set top boxes.

Each of the set top boxes is assigned a DHCP address from this router on the 192.168.1.0/24 network.  I connected  my Internet gateway to an Ethernet port and was also assigned a 192.168.1.x address.  I like to access my basement remotely so I setup TCP port forwarding on specific ports on the Verizon box to my gateway. Initially I had all ports forwarded but I narrowed it down to a few specific ports and it’s all working. I did have to change my ddclient.conf settings but that was very easy.

The setup boxes get their configuration data via the Internet router.  If the router goes dead, the TV signals will still work but the guide data will stop updating. No guide data means that the DVR is kind of pointless.

The phone is flawless and the Internet connection is amazing.  See the SPEEDTEST.NET results to the right.

I just have a small problem with my digital TV service.  At the moment I have no picture at all.  Earlier I had picture and all my channels but I did not have the channel guide.  An hour later, no channel guide and no picture.

I’m not really worried and here’s why: everyone I have dealt with on the phone or in person has been polite and professional. The installer arrived around 11 AM and wrapped up the install before 3:30 PM. He did mention that the programming data might take as long as Monday morning, but all the channels worked and I could live without the guide for a weekend.

I just got off the phone with Verizon and they are working on getting my service back.  I’ll see how it goes.