Mostly Harmless

Mostly about my amusement

Tag: customer service (page 1 of 1)

April 15, 2007

Just how stupid can companies (scratch that, people) be?

I should make a new category called “Just Really Really Really Stupid”. I Saw this on Digg, it’s apparently old.

Google is your XP key friend. I’m not saying Google is bad, I’m saying that the company hosting this information is amazingly too stupid for words.

“The Company (who’s name shall not be said here like Beetlejuice), located in Maynard, MA, develops and licenses Internet based products which help make personal computers easier to use and maintain by large and small business users and individual consumers.”

I’ve never heard of them but if they’re going to make available their customers data then they sure are making personal computers easy to use alright. Especially for other people.

Update: After doing a RTFA I see it’s actually business as usual. The company is not posting the information. Apparently the end users are posting it.

Whew, I feel much better now. I mean some end users will do anything…

August 1, 2006

Dell took care of my order

Good things do happen sometimes. Dell really did the right thing.

Last night at 7 pm the Dell rep left a voice mail on my work number. I called back this morning, some phone tag and spoke with the rep today.

The rep was really helpful and professional. In order to make it up to the customer (that’s me) they are offering me one of two options:

  1. A Dell $200 gift card which will arrive 4 to 6 weeks after my workstation arrives.
  2. An upgrade from my system’s Pentium D 960 to a Core 2 Duo E6700 with the understanding that the date will get pushed out into October.

I went for option number 2. My new ship date is October 17th.

The video card I ordered originally is not available so we swapped out the 1GB NVIDIA 7950 GX2 with a pair of SLI’ed 512MB 7900 cards. The old card was that in a single slot, so no real sacrifice there and performance ought to be about the same.

I received an e-mail from the rep with the new parts list. Pricing out the exact same system online is way more expensive than what I am paying. My discount comes out ~19% if I ordered the same system today.

That’s not bad and I can wait. If I get my system on or before October 17th I will be a really happy Dell customer.

August 1, 2006

Dell XPS 700 still no useful ETA

This morning checked my Dell XPS 700 status page. Originally it was supposed to ship last Tuesday July 25th but on that day it got bumped to today August 1st.

This morning I checked and the status now says August 8th. Any bets what it will say next week?

Still no call from Dell regarding the offer of a free upgrade to a Core 2 Duo.

Here’s the time line:

  1. Ordered the XPS 700 on June 18th.
  2. ETA was originally July 25th shipping.
  3. Updated July 25th to new ETA for shipping August 1st
  4. Update August 1st to August 8th

What’s really funny is that there is that the new status requires me to click on a “I agree to this delay” link for FTC reasons. The link does not work; it gets a nice error page of 404 – File not found.

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Jan Dembowski

Jan Dembowski

I am a software enthusiast who is easily amused and definitely mostly harmless.

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