Nice blog post title. That’s the memory that sticks out from my Dollar Rent A Car experience. It turns out that Lily and I do not react well to being treated badly when doing something innocuous like renting a car. I’ll explain.
Oh, and if you do rent a car? Call your insurance company and credit card first. You may not need to pay for extra car insurance from the rental company.
VIVA LAS VEGAS!
Recently my family went on a vacation to Las Vegas. Our flight was delayed so we arrived about 1 AM New York time and everyone from the flight was tired.
McCarran airport organizes its rental car companies offsite and we took a quick shuttle bus to the location. When we got to the Dollar counter the gentleman pulled up our reservation, looked at our ID, credit card, etc.
Soon we got down to brass tacks.
Him: “Which of these insurance plans do you want?”
Me: None of them, thank you.
The plans were arranged on a card like so.
- Buy this one! This one! Me! Be safe! Safest!
- Meh. OK then, suit yourself. But I hope nothing bad happens for your sake.
- You. Cheap. Bastard. You suck. See if I care.
You get the idea. The minimum plan was an additional $25 per day that we didn’t need.
Him: “What? What? You are going to drive the car with no insurance?”
Me: We have that covered via our car insurance and the credit card.
Did I mention that Lily and I have traveled before? Not our first time at the rodeo.
The credit card I used covers almost up to the KBB value of the rental car and that’s a secondary insurance. With our main auto insurance it covers more; we called both companies and checked.
Him: “Where are you from?”
Me: New York.
Him: “Well, this is Nevada, not New York. It’s different here. Your coverage doesn’t work here.”
Gee, thanks buddy. I thought we were in Newark, NJ. I’m sure you know what you are talking about.
This led to more scintillating conversation where both my wife and I were treated like idiots. The rep behind the counter kept interrupting us, explained to us repeatedly that we had to select and buy an insurance option from him.
Him: “You are going to rent this car without insurance??”
Me: No, we have-
Him: “Do you understand that if ANYTHING happens to this car we will come after YOU?”
Me: I expect that-
Him: “Are you prepared to replace this car?”
Seriously, that happened. I get that they feel that they need to “inform” the customer. But I work in support too and that’s never an appropriate way to talk to people let alone customers.
Me: So, you are refusing to rent us that car?
Now that sped things up. He began to angrily process our reservation. Honestly, he was acting like we were stealing food from his family.
Him: “Who is going to drive the car?”
Me: Just me.
And that’s when he said it. I’ll just make this a little bigger to stress that.
I snorted out loud at that one. For a second I really wanted to get into it with this malcontent and ask “Even if I use valet parking and how would you know?” but we were wasting enough time. We didn’t come to here to spend time with Dollar Rent A Car.
I do all the driving on vacations. I like to, it’s not really a problem for me. I would have preferred to have added Lily as a driver but I didn’t want to prolong this any further.
While waiting for my papers I did shoot off this tweet.
Dear Dollar Rent A Car, after 4 hours on a plane I really don't want to deal with your condescending ***holes at the desk.
— Jan Dembowski (@jan_dembowski) August 20, 2014
Twitter is a good venue for complaining.
Hello? Dollar Rent A Car? This is not how you ever treat customers.
It’s just a car rental. While that may be a big deal for a car rental company, it’s only something I do maybe once a year. And I did accept and drive off with the car so I wasn’t mortally offended.
Next time I need a car? There’s no chance that I’ll even consider Dollar again. It’s not that I think Dollar a “bad” company but after that first impression why would I ever give them my business or recommend them to anyone?
When I’m the customer you only get one pass at me with your stunning ignorance and bad attitude.
So do you want to rent a car in SF from Dollar??
September 6, 2014 — 12:00 pm
Jan Dembowski says:
I hadn’t considered renting a car in SF but now I may. 😉
Not from Dollar of course.
September 6, 2014 — 1:29 pm