Category: Work Related (page 1 of 2)

December 1, 2015

Tomorrow the WordPress Community Summit!

Last year I was fortunate to be invited to the 2014 WordPress Community Summit and this year in Philadelphia I’m going again. Tomorrow morning Lily and I will wake up around 4 AM. She’ll drive me to the train station where I’ll take a 5 AM train to Penn Station. From there it’s an Amtrak ride to Philadelphia.

I’ll be a little late to the event. 😉 It can’t be avoided, I had too much going on at work to be there the night before. The 4 AM is rough on Lily but I’m often awake at that time waiting for 5:30 to get up. She’s much more sensible than I am and I wouldn’t be going but for her support and tolerating my hobbies.

I’m excited and it’s interesting to me that I explain why.

Everyday I go to work and with a great team of people and I deal with conflict. Projects that are in-flight, new commitments are made, deadlines are met or extended or flat-out missed (which is not good). Sometimes work is a disappointment and there’s always someone that’s upset or really pissed off. Sometimes I unintentionally let people down.

“Work sucks” or so the saying goes. It’s a challenge and it’s a constant test and conflict. How will I deal with this problem? Will someone or something piss me off and what drama will happen today?

I don’t think it sucks at all.

I’m one of the people in the middle of that organized chaos. When the alarm bell rings and it’s on me to figure it out and make it all work, I am one of the best firefighters there is. I’ll find the problem, I’ll get to the solution, I’ll have a dozen eyes on me all talking at the same time. I’ll have the support of my boss and co-workers. I won’t have any fear or hesitation. I’ll stand there on the call and get the job done. And I’ll do it with my characteristic and occasionally inappropriate sense of humor.

It’s not really different from a lot of jobs. My participation in the WordPress community is nothing like this at all.

Tomorrow I’ll be surrounded by developers, support people, designers and people I respect and admire and, most importantly, a number of friends. This will be my fourth WordCamp. I’ll be having great fun.

I will, once again, be intimidated. That’s not a bad thing.

You see, for me providing support for WordPress started out as therapy. Answering a topic in the forums and helping someone is fun and addictive. I occasionally help people out of a hole and that’s always cool.

Later on getting more involved meant helping people as well going behind the bar and moderating the forums. Cleaning out the spam queue, closing an occasional run away topic, stuff like that. I’m big on routines and I’m used to looking at the forums before the coffee set in.

My WordPress involvement went from being a form of therapy to using that involvement to becoming better at my job.

Collaborating with people in person and online improves me as a professional. The reason I’m intimidated is that, while I don’t think that my involvement is bad, I’m sure that I can improve. Or perhaps someone else can do it better than I do.

I’m comfortable with my intimidation. I don’t always have to be the one putting out the fires and I can learn more when I don’t have all the answers.

I’ll have a great time. I can’t wait to see the gang in person.

October 14, 2013

At work you can have good failures too

Sometimes when things go wrong at work they still go right.

Two Friday nights ago I was at the office till about 11 PM working on some infrastructure. Originally the scope was for 2 devices but that was expanded to cover 4 devices instead. After notifying different groups I started at 5 pm.

Naturally I did the 2 easier devices first and that was wrapped up by 7 PM. One of my co-workers helped me out and sanity-checked my work. That part went well without any issues. After those 2 I was on my own for the rest of the night.

The next 3 hours were an exercise in futility. This included almost 2 hours on hold with the vendor that was supposed to be providing support. While I was on hold I backed out the changes on that device and worked on the last one. No joy there either.

Except for emphatically expressing my displeasure to the vendor’s duty manager (who failed to get me the support I needed, thanks anyway) I was not fatigued, I was not frustrated, and I never lost myself in “where am I and what am I doing here???”

Here’s why: the entire work effort was all my plan and the team I worked with vetted and approved my steps.

My managers not only knew what I was doing but was available if I needed help or just to explain that I was stuck.

My back out plan called for leaving the old devices in place and untouched. Putting it back all back was a pretty straight forward process.

When I called my boss to report the status he said those magic words:

“It’s been 5 hours. Back it out and shoot off an email to the stake holders.”

I was prepared to go at the problem from a different angle but he’d pointed out that I’ve already crossed the line where I’ll start making mistakes due to being tired. I backed out the last 2 devices, performed my checkouts, and shot off that email.

I got home after 1 AM.

It’s all about the support at work

Anyone who works in IT has times when things just don’t work. When that happens you can spend hours on the phone and let people know the status is still “Yep, beaming Happy Thoughts™ at it hasn’t solved the problem”. Those support conference calls are the worst.

But what makes it all worthwhile is knowing that I have the support of my teammates and managers. It’s a small group that I work with but everyone has each other’s back.

I’m not the easiest person to manage (due to my sense of humor- WHAT??) but no matter how deep into the pool I get I will always have a lifeline. Also good planning and being able to roll back completely is a bonus too.

Here’s why two weeks ago was not a failure.

I planned for the worst.
I made sure my back out plan was solid and I checked my plan with the team.
I communicated in planning, before the work, during the work, and after. Did I mention communicate?
I set a threshold for when to declare a failure and roll back. Which I almost didn’t follow but my boss got me to do.

This next week was spent working out those problems I encountered and last Friday night I tried again. The job was completed successfully by 9 PM.

So what’s the point again?

Being prepared is great and can save you grief at work. Having the support of your managers and co-workers? That’s awesome and I’m glad it’s part of my work environment.

July 10, 2008

DNS excitement! Panic at the office!

Well not really panic, just your usual vulnerability patching day at the office.

When I saw Dan Kaminsky demonstrate voice over DNS, I was convinced that he dreams in BIND source code. It was a neat demonstration.

Now he has uncovered another vulnerability in BIND regarding UDP source port prediction. It’s causing some excitement in the work place as to what the impact could be and how soon our vendors can release patches.

I’ve had to do some explaining as what it means; see Matasano’s blog for more information. Thomas Ptacek sums it up really well here and states the impact more here.

You’ve got to love someone who can explain the seriousness using a movie quote from Jack Black.

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Jan Dembowski