The Mercedes Experience

Our Mercedes experience is less than perfect. In fact, a lot less than perfect. It is not an experience one wants to have if one can avoid it.

We have the 2000 year model of ML320, the Mercedes SUV. Granted, it is a 7-year old car. But still, it is a Mercedes. It is supposed to be a premium luxury car, not a Honda.

We have issues with this SUV since day one. In the first year, we had trouble with the running board. Then not until when we had to replace the side mirrors did we realized that we did not get the auto dimming feature on the mirrors that we paid for as part of the premium package. Then, there was the recall on the steering wheel fuel connector. Early this year the muffler had a hole and was making such a loud noise that I was embarrassed to be driving in it. Then came the last incident on July 30th.

It was Jan’s first day at work and I volunteered to drive us to the train station. I forgot to turn off the light after I parked the car. The car did beep but I thought it was the seatbelt and ignored it. I thought about it after we got on the train and rationalized that the car will turn off automatically so didn’t bother to ask Jan. When we got back to the train station on the evening, the battery was dead and we needed to jump start the car. At first Jan called his dad but then I came up with a great idea. Why don’t we ask the taxi driver at the station and see if he can help us to jump start the car. Great idea….. only if we can open the hood! We got the taxi to come with us to our car only to find out that the hood of this POS (Piece of Sh*#) wouldn’t open. I called AAA and they promised to send a tow truck in an hour. We waited over an hour and finally the tow truck came. He couldn’t open the hood either so we had to have it put on a flatbed to our house.

The next day my father-in-law came up with an idea by using the cigarette lighter charger port to charge the batter. At least we didn’t have to flatbed the car to the dealer. Jan made an appointment with the dealer for Saturday morning at 7:30.

So we went to the dealer Saturday morning and guess what they told us! There is no secret way to open the hood other than to break the perfectly OK grill, open the hood, replace the mechanism and replace the grill! I have never ever heard of such an absurd way of opening the hood but we had no other option. It would take a couple of days to get the car back because they have to order the parts. Total cost, over $1,100 to open hood. What kind of car the hood won’t open! Well, a Mercedes!

We love the Mercedes experience so much (NOT) that we decided to get a BMW X3 or Lexus for our next car which we are hoping to get in a few months. I want the 2008 model and BMW’s 2008 model year is not out yet.