After pushing my old PC up hill long enough I ordered a new kick ass Dell XPS 700 with a 24 inch wide LCD panel. I’m getting the black one.
I had received an e-mail about how to check the status online and the estimated ship time was set for over a month when I ordered it. As the time went by I had contacted their customer service and asked if the system was going to be built. I was told that as far as they could tell they would make the date.
I ordered the Dell June 18th Father’s Day. The estimated ship time was today July 25th. As of 10:10AM today Dell’s system sent me the e-mail notifying me that I was in for a disappointment.
So I called the Dell customer number and after 2 minutes of informing the system that I did not know my customer number or order number (I do but I have learned to hate the machines). Eventually I got a real human being.
The call was professional. Phrases such as “Parts are hard to come by” and “if you’d like I can expedite the order” were said. The rep was able to upgrade to next day shipping for me so I am placated for now.
I am on for shipping Tuesday August 1st but unfortunately I expect to get another e-mail. I know that I am getting a new to market system but Dell should be able to gauge availability based on the fact that they have been doing this for a long time.
Dell XPS 700 image from CNET’s web site.
Update: In this day and age, you’d think I’d check via Google or Engadget before calling Dell. Per Dell’s Blog (see item number 2) I expect to be able to upgrade from my ordered Pentium D to the Core 2 Duo.
Core 2 Duo, that’s a bad name it trips up the tongue. On the web site it says “an option of either a free upgrade to a Core 2 Duo processor or a Dell gift card” so naturally I am going for the upgraded processor.
The blog site clearly states that you should wait for Dell to call you, but reading the comments from the customers I figures I would get pro-active and call them. I waited until lunch time and called the number for customer service number.
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